Our Policy

Privacy Notice

At Tradesman Hub Limited, we are committed to protecting and respecting your privacy.
This privacy notice (together with our Terms of website use and any other documents referred to on it) describes how Tradesman Hub Limited (“we”, “our” or “us”) collects and processes personal information about you through “www.tradesmanhub.co.uk ; how we use and protect this information, and your rights in relation to this information.
This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified.
By visiting Tradesmanhub.co.uk you are accepting and consenting to the practices described in this policy

Personal Information We Collect

We collect personal information about you from a variety of sources, including from you directly e.g. when you contact us or sign up for an account, information we generate about you in the course of our relationship with you e.g. data collected from cookies and other similar technologies which is described in our cookies policy and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).
We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.

Information We Collect From All Users

The categories of information that we may collect directly from you include the following:

Information We Collect From Trade Professionals And Businesses

The categories of information that we may collect directly from you include the following:

Information We Collect About Your Use Of The Services

The following are examples of the other categories of information that we may collect:

Information We Collect From Other Sources

The following are examples of the categories of information we may collect from other sources:

How We Use Your Personal Information And The Basis On Which We Use It

We may use your personal information for the following purposes

How And When We Share Your Personal Information

We may share your personal information with third parties under the following circumstances:

When You Post A Request For Services:

We share Client information (full name, postcode, email address and phone number) with Trade Businesses that respond to a Client’s request for services. Trade Businesses must comply with the Trade Business Code of Conduct concerning how they deal with Clients and use Client information. Here we are using your information to fulfil our contractual obligations to you.

When You Respond To A Request For Services:

We share Trade Business’s information (name, full address including postcode, email address and phone number) with Clients when they respond to a request for services. Here we are using your information to fulfil our contractual obligations to you. In pursuit of our interest in providing Clients with access to legitimate Trade Businesses and ensuring the positive reputation and user experience of the Website is upheld, in the event of a dispute between a Client and a Trade Business, we will make available any other personal information we hold on a Trade Business that is pertinent to that dispute and may, in our judgment assist in the fair and reasonable resolution of that dispute.
We may share your information with selected third parties including:

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse this site, you are agreeing to our use of cookies.
A Cookie Is A Small File Of Letters And Numbers That We Store On Your Browser Or The Hard Drive Of Your Computer If You Agree. Cookies Contain Information That Is Transferred To Your Computer’s Hard Drive.
We use the following cookies:

Please Note That Third Parties (Including, For Example, Advertising Networks And Providers Of External Services Like Web Traffic Analysis Services) May Also Use Cookies, Over Which We Have No Control. These Cookies Are Likely To Be Analytical/Performance Cookies Or Targeting Cookies
You Block Cookies By Activating The Setting On Your Browser That Allows You To Refuse The Setting Of All Or Some Cookies. However, If You Use Your Browser Settings To Block All Cookies (Including Essential Cookies) You May Not Be Able To Access All Or Parts Of Our Site.

Search Engines

Every Trade account has a public profile page which is displayed in search results to help generate interest from potential customers. The information we display on this page includes but is not limited to: username, company name, trading name, working area, feedback, company information, trades, photographs and other information that you may provide us with. These elements are usually not deemed to be personal information.

Service Providers And Business Partners

We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments, fulfil orders, optimise services, serve online behavioural advertising, send newsletters and marketing messages, send support email, communicate via messaging services, and analyse information.
These service providers and business partners may include advertising agencies and fraud prevention agencies which will use your personal information only in the ways described in this policy.

Where Required By Law

We May Share Your Personal Information With Law Enforcement Agencies, Courts, Other Government Authorities Or Other Third Parties Where We Believe Necessary To Comply With A Legal Or Regulatory Obligation, Or Otherwise To Protect Our Rights Or The Rights Of Any Third Party.
Your rights over your personal information
Under The Data Protection Laws, You Have A Number Of Important Rights. In Summary, Those Include Rights To:

If you would like to discuss or exercise any rights you may have under law, please contact us at the contact information set forth below.

Information Security And Storage

We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on- going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
We will hold your personal information whilst we continuing to provide services to you and following the termination of our contractual relationship for any period we are required to do so by any applicable legislation. Additionally, we will continue to hold such of your personal information as is necessary and proportionate to fulfil our legitimate interests.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”;). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

International Data Transfer

Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the laws of your home country, and may be available to the government of those countries under a lawful order made in those countries.
We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protections for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us at the contact information set forth below.

Object Or Restrict Processing

Requests relating to objections or restrictions to processing of your personal information should be directed to us via the contact form on our website. If you have an objection to processing for the purposes of direct marketing you can modify your preferences within your account or by contacting us and your request will be processed with the minimum of delay.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
Tradesman Hub Limited
23 Montague Road, Uxbridge
UB8 1QL

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.

Changes To The Policy

We may modify or update this privacy notice from time to time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e- mail. Please check back frequently to see any updates or changes to our privacy policy. Our privacy policy was last updated on 24th May 2018.

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